Today's episode features TWO of our extended team members and partners from Nolan Painting: Jim Falk - Senior Estimator at Nolan Painting and Sales Trainer with NCG, AND Conal Mulreany, Field Supervisor at Nolan Painting and Field & Ops Trainer with NCG. We are thrilled to have Jim and Conal on this podcast together as they unravel the unique relationship between the sales and operations departments of a growing, fast-paced, service-oriented organization. Through the conversation, Jim and Conal share how their departments work together - how Nolan Painting has adapted to strengthen the relationship and meet the departmental challenges that arise. They provide recommendations on how to establish better communication channels and demonstrate that the success of the Sales/Ops relationship is built upon constant collaboration, communication, and most importantly, respect. Much gratitude to Conal and Jim for getting real about what it means to be a TEAM!