It's no secret that the Operations team plays a critical role in making the wheels turn in a business. The head of the Operations Department is often the face of your business in the day to day. Juggling many roles and responsibilities makes it crucial to ensure that you have the right person for the job. Today's episode features NCG Managing Partner Brian Nolan for a fantastic discussion on questions pertaining to: What makes a person the right fit for this role... What KPI's can you set for someone in this role... and How should an Operational leader solve problems? As you listen to this week's podcast consider the Operational leaders in your company and how you can improve their impact on your business.