On this week's episode of Out of the Hourglass, Kathryn Freeman, NCG Sr. Business Coach and Director of Operations welcomes a new guest: Nicole Hanik, Chief Integration Officer at Painters USA. In this compelling conversation, Kathryn and Nicole tackle the topic of Continuous Process Improvement and the need to incorporate technology. As the CIO of a 40 Million + Organization with 3 locations, Nicole thrives on the challenge to find efficiency opportunities. From technology analysis at different revenue sizes to implementation of new processes throughout the organization, Nicole is orchestrating all the required components of the strategy to achieve the short- and long-term business goals of the company.