Nolan Painting CEO and Nolan Consulting Group Partner and Coach, Kevin Nolan joins us on Today's Podcast Episode, for Customer Issues & Crucial Conversations. Kevin draws on his 30 + years of experience to address a request about how to manage those tough situations where jobs don't go quite as well as promised and the fallout that can ensue. While these jobs are few in quantity, they can swiftly derail the team, suck the energy out of operations, and do serious damage to the company’s reputation if not handled well. A quick shout out to Brian McCracken, President of All American Painting Plus in Reston, VA for this episode request! If you have a podcast topic request, please reach out - we’d love to make it happen!